Service Agreement

Lakeside Networks Service Agreement

 Lakeside Networks provides Internet access and related services to users who have agreed to the terms and conditions stated below. This Network Services Agreement ("Agreement") is a legal agreement between you and Provider. It states the terms and conditions under which you may use Provider’s facilities and systems and protects the efforts of Provider to develop and maintain its facilities and systems and to ensure quality of service.
By accepting the service provided by Lakeside Networks Internet access and/or Feature providers and connecting to Lakeside Networks You (hereinafter referred to as "You", "User", or “Customer” and variations thereof) agree to the terms and conditions contained in this posted agreement (the "Customer Agreement" or the " Agreement”) unless a separate agreement has been signed.

1. The customer agrees to pay a monthly service fee for the amount of $_____ to be paid on the first of each month and any applicable installation costs.

2. Equipment. Equipment must be returned in working and good condition once cancelation occurs. You, the customer, are not the owner of the equipment. You are not entitled to pay any rental fees for the equipment needed to provide service, unless additional equipment is requested by the customer. You as the customer are responsible for any damaged equipment that is not caused by weather related events or due to the manner in which it was installed.

3. Technical support. The Company shall provide the Customer with technical support services only where the fault occurs in a service that is directly provided by it and that is under its direct control and does not arise from third parties such as local and/or overseas communications operators and/or communication lines, local utilities, the World Wide Web, the Customer’s systems and/or applications, and the like. The company is not responsible for power outages from local utilities leading to loss of service at the customer’s address.

4. Privacy Protection. The company will protect you, the customer’s, privacy to the fullest extent. No information shall be sold or traded with third parties. The company reserves the right to access such information in connection with clause 5. The company is bound by legislation to provide information such as DNS records etc. to law enforcement upon a written warrant. The company shall never willfully provide information to any parties not internally related to the company unless ordered to do so.

5.  Suspension and termination of services. 
5.1 The Company may, without prior notice, disconnect (temporarily or permanently) or limit its services to the Customer in any of the following events, which constitute a fundamental breach of this Agreement:
a) Failed to provide a monthly payment within seven days after due date nor any arrangement for payment been made. 
b) The Customer is using the Company’s Services in such manner that, in the Company's opinion, might interfere with the Services provided by the Company to other customers and/or that constitute a civil wrong and/or a criminal offense, and/or make reasonable grounds for suspicion that the Customer is acting in a manner inconsistent with the terms set forth in Section 6.
c) Suspension or disconnection is required in order to perform essential or urgent construction or maintenance works on the systems it uses or in times of national emergency or for national security reasons.
d) The Company received notification, with verification or certificate, that the Customer died; and where the Customer is a corporation, that it has ceased to exist.
e) The Company received notification of a DMCA notice regarding illegal activity relating to copyright infringement at the customer’s address.
f) The customer’s connection is intentionally tampering with or accessing unauthorized portions of The Company’s network, going against The Computer Fraud and Abuse Act of 1986.
5.2 Furthermore, should the Company find that, for the purpose of providing the Services, there is any incompatibility with regard to end user equipment of the Customer, The Customer undertakes to adjust the end user equipment as required, and if the Customer doesn't do so, the Company may choose not to begin, or to discontinue, to provide Services and the Customer shall be liable for any damage/loss/expense caused as a result of such incompatibility of the equipment.
5.3 The company as of September 6th, 2020 works on a no contract basis meaning you the customer can cancel your services with us at any time unless marked otherwise in Section 2. Do note the monthly service fee and installation cost is non-refundable and equipment provided from the company must be returned as referred to in clause 4.
5.4 In the event the equipment is damaged the customer will be responsible for the cost. 

6. Late payments. In the event the customer fails to provide a payment within seven days after due date, the customers connection will be cut for a duration of 14 days. After 14 days of no payment, services will be terminated, and the final bill will be issued and equipment reclaimed. 

7. Limited Liability 
7.1 Services are being provided on an "As Is" basis, and Customer hereby acknowledges that the Internet is not under the control of the Company, and that Company disclaims any warranty, explicit or implied, with respect to the Internet or any data, product or service rendered by the Internet, and that the Company further disclaims any warranty of merchantability and/or warranty of fitness for a particular use.
7.2 The Customer agrees and is aware that the Services, by their nature, are susceptible to interruptions and/or disturbances and that the Company does not undertake to provide the Services (including access to the Internet and to information) continuously and free of any disturbances, nor that the bandwidth set in the Engagement Letter, the Order Form, or this agreement is the actual bandwidth which may be utilized at all times by the Customer, and that such utilization is dependent, inter alia, on the way Customer actually uses the Services and its end equipment.

8. In Lien. The Company shall be entitled to set off as against any amount it receives from the Customer in connection with this or any other agreement, or any other debt owing from the Customer to the Company, all the amounts or liabilities owing, or to be owing, to it from the Customer in connection with this Agreement or other debt which the Customer owes to the Company in respect of end user equipment.

Updates or amendments to this Agreement

 We reserve the right to periodically amend or revise our service agreement; material changes will be effective immediately upon the display of the revised statement. The last revision will be reflected in the "Last modified" section.

How to contact us

If you have any general questions about the agreement you can contact us at questions@tonka.network .

Lakeside Networks, LLC
Last Modified 8/7/2021
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