Lakeside Networks Open Internet Statement

1. Why we publish this

The Federal Communications Commission's transparency rule (47 CFR 8.1) requires every broadband provider to disclose its network management practices, performance characteristics, and commercial terms so that customers can make informed choices. Minnesota Statutes section 325F.6945 separately prohibits internet service providers in Minnesota from blocking, impairing, or degrading lawful traffic, engaging in paid prioritization, zero-rating in exchange for payment, or misrepresenting how traffic is treated. This statement is how Lakeside Networks, LLC (also doing business as Tonka Networks) meets both, and it is incorporated into our Internet Service Agreement. It describes our residential and business broadband internet access service. Guest and visitor Wi-Fi networks that we operate for a property owner or marina are separate services and are not covered by this statement (see Specialized services below). Dedicated links and other services we design for a single business customer under a separate written agreement or service level agreement are governed by that agreement; this statement applies to them only where it says so. Read it with the Broadband Consumer Label for your plan, which lists the price, speed, and latency figures for that plan, and with our Privacy Policy.

2. Network management practices

Blocking, throttling, and prioritization

We do not block or restrict access to any lawful content, application, service, or non-harmful device. We do not degrade or slow lawful traffic based on its content, application, service, source, destination, or the device you use, and that includes services that compete with services we sell. We do not engage in paid prioritization: no one can pay us to have their traffic delivered ahead of anyone else's. We do not prioritize traffic to benefit ourselves or an affiliate, and that includes our own voice service, which travels like any other traffic on your connection. We do not exempt any content or service from usage accounting, which would be irrelevant in any case because we have no data caps.

Plan speeds

Each plan has a maximum download and upload speed, shown on its Broadband Consumer Label. Your connection is provisioned at that speed. That is the plan you chose, not throttling, and it applies regardless of what you use the connection for.

Congestion management

We plan and build capacity so that customers on a shared segment (for example, a fixed wireless sector or a building's uplink) normally receive their plan speeds, including during busy evening hours, and we add capacity when a segment's peak usage grows. On the rare occasions when a segment is congested, our equipment shares the available capacity fairly among the customers actively using it at that moment. A segment is congested when demand exceeds its capacity, which on our network happens, if at all, for short periods in the evening; we track segment peaks and add capacity before that becomes routine. This works the same way for every type of traffic; it does not look at what the traffic is, and it does not single out any application, protocol, or website. A customer using a very large share of a congested segment may see reduced speeds only for as long as the congestion lasts, and speeds return to normal as soon as it clears. We do not apply congestion management by time of day, we do not throttle customers for using a lot of data, and we have no data caps or overage charges. Sustained use that harms other customers' service is addressed under Section 6 (Acceptable Use) of our Internet Service Agreement, which may include limiting that customer's traffic while the problem is resolved, not by slowing down particular applications.

Security practices

We protect our network and our customers from attacks. Our security practices may include filtering traffic that is malicious on its face (for example, denial-of-service floods or traffic from known attack sources) and temporarily filtering traffic from a customer connection that is generating an attack until we determine that the threat has been mitigated. We do not publish technical details that would help attackers. We do not currently block any ports. If we ever need to restrict a port that is commonly abused for attacks (for example, to stop a spam or malware outbreak), we will list the port and the reason here and give notice under Section 5, except that we may act first in an emergency and post the change as soon as practical. These practices are based on the behavior of traffic and the addresses involved, not on content, and they are not used to disadvantage any lawful application or service.

Devices and equipment

You may connect any lawful device to your service, including your own router or Wi-Fi equipment behind any gateway we provide. Where we provide a gateway and the equipment supports it, the gateway can be placed in bridge mode on request so that your own router handles your network; managed Wi-Fi features are not available in bridge mode. The equipment we provide to deliver the service (radios, optical network terminals, and gateways) remains ours and must not be modified, as described in the Internet Service Agreement. Residential plans and most business plans share a public IPv4 address using carrier-grade NAT, which can prevent inbound connections from the internet to servers, cameras, or game hosts on your network. If you need inbound connections, a static public IP address is available for $5 per month.

Application-specific behavior

We do not favor, disfavor, inhibit, or modify any application or class of applications. Our Privacy Policy explains the limited technical records we keep.

3. Performance characteristics

How we deliver service

Lakeside delivers broadband by fixed wireless from our tower and rooftop sites, by fiber to the premises where we have built it, by Ethernet or managed Wi-Fi inside buildings and at marinas we serve, and, for some business customers, by dedicated point-to-point wireless links. The technology available at your address is confirmed during a site survey and shown on your Service Order.

Speed

The speed on your plan is a maximum, described as "up to," and the Broadband Consumer Label for each plan shows the typical download and upload speeds for that plan. Actual speeds vary with the technology and path serving your home or business, network congestion, weather (on fixed wireless), the performance of the websites and services you use, the number and capability of your devices, and Wi-Fi conditions inside the building. A wired connection to our gateway is the accurate way to test your speed; Wi-Fi is nearly always slower than the wired speed, especially on older devices or through walls.

Latency

Latency is the round-trip time for data to reach a nearby point on the internet and return. We expect typical latency of about 40 milliseconds or less on fixed wireless and about 15 milliseconds or less on fiber; the measured figure for your plan is on its Broadband Consumer Label.

Suitability for real-time applications

Every plan is designed to support video calling, streaming, online gaming, voice over IP, and remote work; how well they perform depends on the factors described under Speed, and the lowest speed tiers may struggle with several video streams or calls at once. Fixed wireless connections may see brief increases in latency or reductions in speed during heavy precipitation or when trees between your antenna and our site grow into the signal path; we can usually correct the second problem by relocating the antenna (the Agreement explains who pays).

Specialized services

We offer a voice service that runs over the same connection as your internet service. Voice traffic is not prioritized over your other traffic and does not affect the speed of your plan. Wi-Fi that we provide as part of your service uses the same network and the same practices described in this statement. Guest and visitor Wi-Fi networks that we operate for a property owner or marina are separate services: they may have their own sign-in page and speed, time, or content limits set by the property, and they are not part of the service described in this statement.

4. Commercial terms

Pricing and fees

Plans, prices, and the Broadband Consumer Label for each plan are published at tonka.network/homeservices(our site is also reachable at lakeside.network). The data in all of our labels is also available as a spreadsheet at tonka.network/labels.csv. The advertised price of a plan includes every mandatory monthly charge we impose; taxes and government fees are added separately. There are no data caps and no overage charges. Standard equipment is included with your plan at no monthly rental charge unless your Service Order says otherwise. Installation charges, optional add-ons such as a static IP address ($5 per month), and avoidable charges such as late fees are listed in Schedule A of the Internet Service Agreement. Service is month to month with no term commitment; a 12-month plan with a discount is available and is described in the Internet Service Agreement, and cancelling it early costs the discount for the months remaining in the term.

Privacy

Our Privacy Policy at tonka.network/privacypolicy describes what we collect and what we do with it. In short: we do not sell personal information, we do not intentionally track or record the websites you visit, and we do not use what you do on your connection to target advertising.

Questions and complaints

If you have a question or a complaint about how we manage our network or the performance of your service, contact us at questions@tonka.network or (612) 444-8664 and we will respond promptly. If we do not resolve your concern, you may file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov or (888) 225-5322, with the Minnesota Department of Commerce, which enforces Minnesota Statutes section 325F.6945, or with the Minnesota Attorney General's Office. Content and application providers with questions about our network practices may use the same contacts.

5. Changes to this statement

We update this statement when our practices change. The date at the top shows the latest revision, and earlier versions, with the date each was retired, are available on request. If we make a material change to this statement, we will give customers at least 30 days' notice by email, bill message, or another method described in the Internet Service Agreement before the change takes effect, except for temporary security measures needed to protect the network or our customers, which we will describe here as soon as practical.